Customer satisfaction survey
Summary
Average overall satisfaction is 3.8 out of 5. 68% chose Satisfied or Somewhat satisfied. Most complaints are about support during onboarding.
Key findings
- 68% are satisfied or somewhat satisfied. Ease of use is the most common reason given.
- 5 of the 7 dissatisfied respondents mention support during onboarding.
- Customers of 1 year or more rate satisfaction higher (average 4.2, versus 3.6 for under 1 year).
Overall satisfaction (5-point scale)
Average 3.8
Open text "What should we improve?" grouped into categories (32 answers)
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Onboarding support11
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Pricing clarity8
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Screen navigation6
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Feature requests5
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Other2
Next actions
- Start a follow-up call two weeks after onboarding
- Add a "How to choose a plan" section to the pricing page
- Rerun the same survey in 3 months and compare satisfaction
Sample report built from fictional data. Real reports depend on your questions and answers.